Minimum Order

The minimum order requirement for customers in the UK Mainland is £150.00

The first minimum order when you register, for customers in the UK Mainland is £200.00

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The minimum order requirement for Europe is £300.00
(Due to extra time spent on packaging, labelling and supplying documents for customs where required)

The minimum order requirement outside EUROPE is £300.00
(Due to extra time spent on packaging, labelling and supplying documents for customs)

Delivery Timescales

All orders are dispatched within 7 days, if any items are out of stock then the customer will be notified and they can choose an alternative item or opt for a partial refund for the item.

Any export orders which are bound for shippers and require custom documentation may be delayed if the information required to produce these documents is not at hand and has to be requested, in this case the customers will be kept fully informed.

Insurance

We provide free insurance cover up to £150.00, in case of loss of goods or damage occurring to the goods during transit. The included insurance, is discretionary as it is paid for by us and can be withdrawn in some cases. Additional insurance can be purchased by customers, Click Here to add extra insurance cover (£4.00 per £500.00). Any insurance claims for lost or damaged goods will be settled with the customer only after our  insurance company settles the related amount with us.
 

Stock Availability
All goods are subject to availability at the time of placing the order. We cannot guarantee supply of any of the stock at the time of placing the order. Where a customer cannot be contacted as a result of incorrect telephone contact number given their order, and an item they ordered is out of stock, a similar replacement will be dispatched in their order for the same value. If the customer then does not agree with the replacement we provide, they can return it to us (please see the refund/exchange rules below)

Refund/exchange of faulty goods

• In the unlikely event faulty goods are received; we will issue a refund provided the faults are visible and that they would interfere with the re-sale of the item.

• Garments that have been worn, or deliberately damaged do not qualify as faulty.

• All items purchased from us are classed as “ready made garments”, made to a manufacturer’s specification, therefore we do not accept return of goods that the customer does not like, or where the customer does not agree with the measurements of an item, (unless sizes are specified at the time of ordering).

• The only time a return will be accepted for goods that are not faulty is where we sent an alternative of what a customer ordered, due to the ordered item not being in stock.

• We must be notified of any faulty goods within 3 days of the customer receiving the goods.
  All products to be returned must be carefully repackaged in their original packing. All payment refunds can take up to 7 days to process.

• Upon inspection of the faulty goods, if it is established that they are faulty, the cost of returning those garments to us will be refunded to the customer (this return shipping cost must be agreed prior to returning the goods).
   

• In the event a customer requests an exchange of faulty goods, the customer must pay shipping for the replacement goods to be sent to them.

• If the customer is returning the goods for any other reason other than faulty goods, the customer will be liable to pay for the cost of returning these goods. In the event of goods being returned for a refund or another discrepancy the delivery charge paid by the customer when the order was placed for the delivery of the goods will not be refunded.

• Exchanges are subject to availability of the stock.

Cancellation of orders
An order can be cancelled within 24 hours after being placed without incurring any charges, refunds will be sent within 7 days Orders canceled after this period will incur an administration charge of £10.00 for orders that are not processed and a charge equivalent to 20% of the order value where an order is processed and packed ready for dispatch

When a customer instructs us to pack their order ready for dispatch (whether they have made payment or not), and the customer then decides to withdraw from the transaction without a valid reason, they will be subject to an admin charge of 20% of the value of the order.

When a customer makes a payment for their order, and subsequently decides to cancel it, they will be subject to an admin fee of £20 to cover the cost of re-inputting the items back into our online system and re-shelving the cancelled order. The £20 charge also applies if a customer submits an order and payment, and fails to provide any address/identity verification documents that we request.


Prices
Goods are charged at price shown on the product pages on the date the customer places the order. All prices on this site are in Pounds Sterling (£), therefore all payments (through any method chosen) are also made in Pounds Sterling. Prices are correct at time of publication. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.


Complaints
If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 3 working days). It will then be dealt with confidentially, and effectively.
 

Privacy Statement

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.

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Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.

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