1. All goods remain the property of Kids & Co. Wholesale until paid for in full
2. In the unlikely event you receive any faulty goods, we will refund or exchange them provided you notify us within 3 days of receiving the goods. All faulty items must be returned by the customer
3. Any insurance claims for lost or damaged goods will be settled only after the  insurance company settles with Kids & Co. Wholesale
4. Any orders cancelled after payment has been made where the customer has asked the order to be saved to be dispatched at a later date, will be subject to an admin fee of £20.00 to cover the cost of re inputting the items back into our system and re shelving the cancelled order
5. When an order is packed on customers request, and the customer decides to withdraw from the transaction without a valid reason, they will be subject to an admin charge of 20% of the value of the order
6. All goods are subject to availability
7. We reserve the right to refuse to supply to any individual or company for whatever reason.

Minimum Order

The minimum order requirement for customers in the UK is £100.00

The minimum first order requirement for the UK is £200.00

-------------------

The minimum order requirement for Europe is £200.00
(Due to extra time spent on packaging, labelling and supplying documents for customs where required)

The minimum order requirement outside EUROPE is £300.00
(Due to extra time spent on packaging, labelling and supplying documents for customs)

Insurance

The included insurance, (unless puchased) is discrationary as any included insurance is paid for by us and can be withdrawn under our discretion.

Returns

Postage will be refunded only on faulty goods that are returned. We do not accept return of goods that the purchaser does not like or where the customer does not agree with the measurements of an item, unless they are ordered to a specific size. All other items purchased are classed as ready made garments, made by manufacturers on specification.

If you are not satisfied with the goods and inform us within 3 days of receipt of the goods, we will arrange replacement of any faulty goods provided the faults are visible and that they would interfere with the re-sale of the item, in this event goods must be returned to us for inspection and replacements (does not include garments that have been worn, or deliberately damaged), but we would consider circumstances and agree to have goods returned at our discretion, and in this event the purchaser must pay full courier charges for returning the goods, and also pay us a admin and handling fee of 20% of the value of the returned goods. We will pay for the cost of returning the goods provided free delivery was not given to the customer at the time of the purchase, in this case the customer must return the goods at their cost and we will exchange them or offer a suitable alternative. Refunds can only be given in the event of wrong items being supplied which contradict the description of the item on our site at the time of purchase. Supply of exact colours and sizes on garments as shown in the images on the website cannot be guaranteed at all times, and a return of incorrectly sized garments can only be accepted if the customer, prior to placing the order, specifically requested a particular size in writing by e-mail or fax. Refunds will not be given for goods that have been worn. All products to be returned must be carefully repackaged in their original packing.

Where a customer cannot be contacted as a result of incorrect telephone contact number given their order, and if an item they order is out of stock, a similar replacement will be dispatched for the same value. If this event takes place and the customer does not agree with the replacement, then the goods can be returned for a full refund for the garments (shipping costs cannot be refunded). The customer is responsible for carriage costs and that the goods are returned un-worn in original saleable condition, in the original packaging without any handling marks, stains etc. A refund will only be given after careful inspection and that all these conditions are fulfilled, and that the goods are returned within 7 days of purchase.

Stock Availability
All goods are subject to availability at the time of placing the order. We cannot guarantee supply of any of the stock at the time of placing the order


Prices
Goods are charged at price shown on the product pages on the date the customer places the order. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.


Complaints
If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 3 working days). It will then be dealt with confidentially, and effectively.

Privacy Statement

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site.

Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.